Building a Culture Ready for Improvement & Adaptation
Successfully implementing CI/DA is less about specific tools and more about cultivating the right organizational culture and mindset.
Foster psychological safety where team members feel secure suggesting ideas, questioning the status quo, and admitting mistakes without fear of blame. This fuels learning.
Encourage transparency and open communication. Sharing information about performance, challenges, and strategic shifts allows teams to understand the context for improvement and adaptation.
Break down departmental silos to enable cross-functional collaboration. Many improvement opportunities and adaptation needs span multiple teams.
Promote a bias for action and experimentation. Encourage teams to test ideas on a small scale (Do/Check in PDCA), learn quickly, and iterate rather than waiting for perfect, large-scale plans.